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Sometimes, our emails do not get delivered, especially to Hotmail/Outlook/Office365 Users.

It is very likely that your email provider will automatically put our emails into the hard-to-find “update” folders, but this can be prevented using the simple instructions below.

We have just sent you an email with your password, but it may not have arrived if you use Hotmail.

Therefore, we recommend that you:

1. Whitelist our email address, so that we can send you emails. Then…

2. Change your password by using this link, which needs confirming by email:

Please make sure that you add our email address to your safe senders list, so that we can send you the password reset email now and in future.

The address to whitelist isĀ

Here are the instructions for whitelisting in your Hotmail account:

Hotmail Users:

  • Click on “Options” in the upper right corner of your Hotmail screen.
  • Then click the link for “Safe and Blocked Senders” in the body of the page under Junk e-mail.
  • Click the “Safe Senders” link and enter the email address you want to whitelist.
  • Click “Add” to put it on your list.
  • Watch the video below where this is demonstrated.

How to access YOUR BOOK: